Privacy Policy - Quality Plumbing Solutions Ltd Effective Date 6/01/2022

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1. Introduction Quality Plumbing Solutions Ltd ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020.This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage our plumbing, gas fitting, and drain laying services or interact with our business.

 

2. Information We Collect. We may collect the following types of personal information: Full name Contact details (phone number, email address)Physical address (service address and billing address)Property details relevant to plumbing workJob and service historyPayment and invoicing detailsCommunications between you and our businessPhotos related to service work (where relevant)We only collect information that is necessary to provide our services and operate our business effectively.

 

3. How We Collect InformationWe collect personal information:Directly from you via phone, email, website, or in personThrough job bookings and service requestsWhen you request a quoteThrough invoices and payment processingVia our third-party job management software, Fergus

 

4. How We Use Your InformationWe use your personal information to:Provide plumbing, gas fitting, and drainlaying servicesPrepare quotes and invoicesCommunicate about jobs and appointmentsMaintain service recordsComply with legal and regulatory obligationsImprove our services and customer experienceWe do not sell or rent your personal information to third parties.

 

5. Data Storage & SecurityAll job records, customer information, and related data are securely stored using Fergus, a trusted third-party job management platform used by trade businesses.Fergus implements secure data storage systems, encryption protocols, and access controls to protect your information.We take reasonable steps to ensure your information is protected from:Unauthorised accessLoss or misuseModification or disclosureOnly authorised staff members have access to customer data, and access is limited to what is necessary to perform their duties.

 

6. Disclosure of InformationWe may share your information:With suppliers or subcontractors when necessary to complete a jobWith payment processors for invoicing purposesWhen required by law or regulatory authoritiesWe will only disclose the minimum information necessary.

 

7. Access and CorrectionUnder the New Zealand Privacy Act 2020, you have the right to:Request access to your personal informationRequest correction of your personal informationTo do so, please contact us using the details below.

 

8. Retention of InformationWe retain customer records for as long as necessary to:Provide servicesMeet legal obligationsMaintain financial and tax recordsWhen information is no longer required, it is securely deleted or anonymised.